HQ
Strongsville, OH
Agents
90
Industry
Waste Management
Win Story
Budget Dumpster
Delivered insights leadership had been asking for years — in under 6 weeks, while lifting sales conversion by 22%.
Budget Dumpster is a fast-growing dumpster rental marketplace connecting homeowners and contractors with local waste haulers, handling thousands of inbound calls and chats daily.
Use Case
Budget Dumpster's 90-agent sales and support team was growing fast but coaching was inconsistent and leadership had no real visibility into what conversations were driving conversions or churn. QA was ad-hoc and sales coaching was based on manager intuition rather than data.
Why Level AI
Level AI's full conversation intelligence platform gave Budget Dumpster leadership their first real-time view into customer sentiment trends and agent performance patterns across every channel. Automated coaching moment detection let supervisors act on coachable interactions without manual review.
Challenges
- 1No visibility into agent performance across channels
- 2Sales coaching based on intuition, not data
- 3Ad-hoc QA with no consistent scoring framework
- 4No sentiment tracking or VoC capability
Solutions
- Full conversation intelligence across voice and chat
- Automated coaching moment detection
- VoC dashboards with conversion correlation analytics
- Consistent QA scoring framework deployed at scale
Why We Won
- Sales conversion lifted 22% within 6 weeks
- Leadership had first real-time sentiment view in company history
- Coaching shifted from gut feel to data-driven decisions
- Fastest deployment of any vendor evaluated
Five9 Field Perspective
“Within 6 weeks we had insights our leadership team had been asking for for years. Level AI delivered fast and it delivered results.”
Customer Voice
“Sales conversion up 22% is the headline — but the real win is that our managers finally have data to coach from instead of gut feel.”