Human-quality AI for every customer interaction
Level AI plugs directly into Five9 to give your customers AI-native quality, insights, and automation without ripping and replacing anything.
Trusted by Five9 customers across the world
Why Five9 + Level AI Wins
Three reasons to lead with Level AI in every Five9 conversation.
Win the Intelligence Battle
Five9 provides the best cloud routing. Level AI provides the best LLM-native intelligence. Together, you beat legacy competitors who try to sell fragmented, bolt-on AI.
Increase Deal Size
Adding Level AI to a Five9 renewal or new business pitch increases the total contract value and makes the solution stickier.
Protect the Base
Prevent churn to competitors like NICE or Genesys by offering a more modern, integrated AI stack that they cannot match.
Everything your customer needs
A purpose-built AI layer that turns Five9 conversations into actionable intelligence.
70%+
Resolution
AI Virtual Agents
Deploy agentic voice and chat bots that provide 70%+ resolution and 30%+ increase in CSAT with <2 weeks deployment
100%
Coverage
100% QA Automation
Move from 2% manual sampling to 100% automated coverage of every customer interaction on the Five9 platform, across human and AI agents
30%
Faster Resolution
Real-Time Agent Copilot
Give Five9 agents an AI assistant that provides live guidance, knowledge base lookups, and automated call summaries.
iCSAT
Every Interaction
Customer Insights & Intelligence
Provide the VP of CX with deep semantic insights and iCSAT scores for every single interaction on the Five9 platform.
Measured Impact
A track record of proven metrics
increase in CSAT
increase in ASAT (Agent Satisfaction)
time saved in QA monitoring
better insights into the business
4.7/5 on G2. See why we're the leader in AI for Customer Experience
ReviewsKey Differentiators
See why Level AI + Five9 outperforms legacy AI wrappers.
Customer Results
Win Stories
Real outcomes from the Level AI + Five9 partnership.
Beverly Hills, CA · 1,400 agents
Overcame a 3-week late start against a first-mover competitor
Grand Forks, ND · 320 agents
First vendor to demonstrate live 100% QA coverage in a POC
Littleton, CO · 180 agents
Zero compliance violations in first 90 days post-launch
Strongsville, OH · 90 agents
Sales conversion lifted 22% within 6 weeks
Washington, D.C. · 210 agents
Only vendor with ready-made insurance scorecard templates
Lafayette, LA · 150 agents
CSAT up 25 points within two quarters
Ready to get started?
Let us Win Together
Ready to bring AI-powered intelligence to your next Five9 deal? Reach out to your Level AI partner team.
Register Lead Here