HQ
Littleton, CO
Agents
180
Industry
Criminal Justice Technology
Win Story
SCRAM Systems
Achieved zero compliance violations in the first 90 days with automated QA built specifically for high-stakes regulatory environments.
SCRAM Systems provides electronic monitoring and alcohol monitoring solutions for criminal justice agencies across the United States, requiring strict compliance in every customer interaction.
Use Case
SCRAM Systems operates at the intersection of technology and criminal justice, where a single non-compliant agent interaction can carry legal consequences. Their 180-agent team was manually reviewing a fraction of calls, leaving significant compliance exposure.
Why Level AI
Level AI's configurable compliance scorecard framework let SCRAM's QA leads encode their specific regulatory requirements and automatically score every call against those rules. The Agent Copilot surfaced compliance guardrails in real time, prompting agents before violations occurred rather than catching them after.
Challenges
- 1Manual QA covering less than 5% of interactions
- 2Compliance exposure with no proactive detection
- 3Agents unaware of violations until post-call review
- 4Difficulty scaling QA without adding headcount
Solutions
- Configurable compliance scorecard framework
- Agent Copilot with real-time compliance guardrails
- Automated scoring of 100% of interactions
- Trend analytics for violation pattern detection
Why We Won
- Zero compliance violations in first 90 days post-launch
- Only vendor with pre-built regulatory scorecard templates
- Real-time Copilot prevented violations before they occurred
- QA team freed to focus on strategic coaching
Five9 Field Perspective
“For a company in our space, compliance is everything. Level AI is the only platform that made us feel truly protected.”
Customer Voice
“We went 90 days post-launch without a single compliance violation. That has never happened before. Level AI is a fundamentally different kind of platform.”